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Handling disputes and conflicts

Understanding the law involved will help your organisation have the best outcome.

Content last updated 18/11/2022

Using mediation to resolve conflicts and disputes

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Using mediation to resolve conflicts and disputes

If you can't sort out a disagreement or conflict among the people involved, mediation is a useful way to try to resolve disputes, without resorting to legal action. 

Mediation allows for parties to be heard by a mediator who can conciliate the dispute. A mediator can't make a binding determination, but parties can agree to resolve a dispute after mediation. 

Arbitration is a less common form of dispute resolution, often used where required by a contract (for example, in a joint venture agreement between two large not-for-profit health service providers). In some circumstances arbitrators can make binding decisions. 

Our fact sheet provides information about the mediation process and why it may help your organisation to resolve disputes and conflict (and avoid escalation to court).  

The fact sheet includes information about: 

  • mediation and its benefits 
  • the kinds of disputes that can be mediated and how to find and choose a mediator 
  • how to prepare for mediation and what happens during mediation, and 
  • what to do if mediation doesn’t work 
Using mediation to resolve conflicts and disputes


Disputes can be serious, and your organisation may need to get advice from a lawyer who can help before making a decision about the best course of action. The information on this page is information only, and should not be used as a substitute for legal advice. 

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The content on this webpage was last updated in November 2022 and is not legal advice. See full disclaimer and copyright notice.

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